The four primary services case managers provide are:
1. Engagement & Needs Identification:
Case managers create a recovery-based partnership that helps you maintain a proactive, responsible, and optimistic approach to your treatment process. They help you connect with community services and prioritize housing stability and access to critical resources.
2. Care Coordination:
Case managers help keep your recovery on track as you move through the various levels of support and care. Coordination goals include ensuring:
- You receive the services needed to support a full life in recovery
- You have a crisis plan
- You have access to support and services
- Your recovery progresses without disruption
3. Referral & Linkage:
Case managers help you connect with all the supports and services you should have access to, including things like housing support, food support, family and community support, transportation, and any government assistance programs. Case managers help you locate resources, apply for resources, and make and keep appointments to access resources.
4. Monitoring and Follow-Up:
Case managers keep an eye on your progress during treatment. They verify that you receive all the support identified in your treatment plan, confirm the support you receive addresses all your needs, determine if you need additional/different services, and inform your treatment team if your treatment plan needs to change to accommodate you as you grow and change in recovery.
That’s what case managers do: make sure you have access to everything you need to get on the road to recovery. They focus primarily on external factors that support your treatment journey. Peer support, on the other hand, focuses on you as a person: we’ll talk about how they do that next.