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1 (800) 782-1520


Our Case Management and Peer Support services help you get the essential treatment, community support, and practical assistance you need to complete your program and achieve sustainable recovery.

1 (800) 782-1520


When you enter treatment for an alcohol or substance use disorder (AUD/SUD), you may not be in a psychological or emotional place ideal for managing all the practical details related to your treatment. We understand, and we can help. We want all your attention and energy on recovery because that’s what it takes: your full commitment to the process.

While your mind is on your recovery, we support you with two services designed to address everything in your life that’s not specifically treatment or recovery but is essential for your treatment and recovery success.

Case Management Services

Case Managers have a very specific role in treatment and recovery. Each state defines and regulates the scope and details of the service and support Case Managers provide to people in recovery. While the specifics vary from state to state, Case Managers work to support people in recovery in life domains critical to overall health and wellness, including but not limited to:

  • Medical health
  • Behavioral health
  • Social connection
  • Educational opportunity
  • Vocational opportunity
  • Housing stability
  • Financial responsibility
  • Family stability
The four primary services Case Managers provide are:

1. Engagement & Needs Identification:

Case Managers create a recovery-based partnership that helps you maintain a proactive, responsible, and optimistic approach to your treatment process. They help you connect with community services and prioritize housing stability and access to critical resources.

2. Care Coordination:

Case Managers help keep your recovery on track as you move through the various levels of support and care. Coordination goals include ensuring:

    • You receive the services needed to support a full life in recovery
    • You have a crisis plan
    • You have access to support and services
    • Your recovery progresses without disruption

3. Referral & Linkage:

Case Managers help you connect with all the supports and services you should have access to, including things like housing support, food support, family and community support, transportation, and any government assistance programs. Case Managers help you locate resources, apply for resources, and make and keep appointments to access resources.

4. Monitoring and Follow-Up:

Case Managers keep an eye on your progress during treatment. They verify that you receive all the support identified in your treatment plan, confirm the support you receive addresses all your needs, determine if you need additional/different services, and inform your treatment team if your treatment plan needs to change to accommodate you as you grow and change in recovery.

That’s what Case Managers do: make sure you have access to everything you need to get on the road to recovery. They focus primarily on external factors that support your treatment journey. Peer support, on the other hand, focuses on you as a person: we’ll talk about how they do that next.

Peer Support Services

Peer Support Specialists encourage your personal development, foster your independence, and help you develop the skills you need to promote and guide your own recovery. Like case management and Case Managers, each state defines and regulates the scope and details of the services Peer Support Specialists provide to people in recovery.

While the specifics vary from state to state, Peer Support Specialists prioritize and support your:

  • Personal relationship to recovery from alcohol or drug addiction.
  • Ability to advocate for yourself during recovery.
  • Ability to create and sustain relationships that support recovery.
  • Ability to identify and live according to a personal set of values.
  • Ability to direct your care according to your needs and goals.
A Peer Support Specialist helps you understand that recovery is not one-size-fits-all. During your recovery process, you determine your own path. Here’s how a Peer Support Specialist defines recovery:

Recovery means the personal process of change in which individuals strive to improve their health and wellness, resiliency, and reach their full potential through self-directed actions.

In most states, Peer Support Services include, but are not limited to:

  1. An ongoing assessment of your recovery needs.
  2. Helping you achieve personal independence in whatever way you define it.
  3. Encouraging hope, optimism, and a positive attitude toward your treatment and recovery program and process.
  4. Helping you develop life skills necessary for personal success, such as budgeting, accessing community resources, and participating in recovery-friendly activities.
  5. Helping you meet and exceed your recovery goals.
  6. Modeling personal responsibility for recovery, which may include sharing personal experiences with the treatment and recovery process.
  7. Teaching you the skills necessary to navigate the health care system so that you get the support and services that maximize your recovery success.
  8. Helping you overcome barriers to recovery, employment, education, or housing, and mitigate discrimination or stigma that may itself be a barrier to treatment.
  9. Helping you identify and access the natural supports in your community, such as your family, recovery peers, spiritual/religious organizations, and/or any programs or services that promote overall health, wellness, and recovery.
  10. Coordinating crisis interventions if needed.
  11. Helping you develop self-advocacy skills and connect to and participate in activities that inspire hope.

Peer Support Specialists also act as role models for recovery. Most, if not all, Peer Support Specialists are in recovery themselves and therefore have lived experience and direct, experiential knowledge of the recovery process, including all its ups and downs. They can empathize with you, share their experiences, advocate for you, and help you connect and communicate with family, peers, and your treatment team. Their job is to help you be you – and recover in a way that meets your needs and is best for your life and your overall recovery goals.

Pinnacle Treatment Case Management And Peer Support
In Your Corner Advocating For You As You Focus On What Matters Most:
Growth, Healing, And Recovery

1 (800) 782-1520
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