The First Call
During this conversation, we listen and learn.
We find out who you are, why you’re calling, and determine whether Pinnacle offers a program that meets your needs. We understand the importance of this moment. Our admissions specialists are here to help. They’re ready to answer all your questions and help you find the right treatment in the right location.
This typically takes 15-20 minutes.
During this step, we move to practical questions. We need to verify your insurance coverage, confirm your location, determine which location is the best fit, and formulate a plan to get you into treatment as soon as you’re ready. While we’re on the phone, we access our professional insurance portal and work to maximize your available benefits. We understand the ins and outs of insurance and match your level of coverage with your level of need and find a program that’s right for you.
At this point, the conversation will go more quickly if you have these things on hand:
In some cases – even if you don’t have insurance – we can have you in treatment within an hour of the moment you pick up the phone. Call 1 (800) 782-1520 to get started.
Intake and Admissions
24/7/365 Policy. We admit patients at any time, day or night, every day of the year.
When you arrive at a Pinnacle Treatment location, a member of our staff will be ready and waiting to meet you. The details of your intake and admission depend on the time you arrive, the location of your treatment center, and your level of care. For instance, the process for patients entering residential/inpatient treatment is different than for patients entering twice-a-week outpatient treatment, and the process for patients starting an Office-Based Opioid Treatment (OBOT) is different than for patients entering Partial Hospitalization or Intensive Outpatient Treatment.
Our admissions team will put you in contact with the right staff at the right location to go over the details specific to your treatment program.
Your Recovery Begins
Once all the practical questions are asked and answered, it’s time to start treatment.
In some cases, you’ll join a group or one-on-one counseling session right away. In other cases, you have time to take a deep breath, exhale, and realize you’ve taken what might be the most important step in your life: the first step toward healing and recovery. In every case, you can find comfort in the knowledge you’re surrounded by dedicated and compassionate professionals committed to one thing: your total health and recovery.