We’re here because we believe in recovery—and in the people who walk through our doors each day. That belief drives us to provide thoughtful, personalized care in an environment where compassion and support come first. We’re always working to raise the bar, constantly improving our programs and practices to make sure the care we deliver truly changes lives. Recovery isn’t one-size-fits-all, and neither is our approach.
We’ve established a 17-member Quality Improvement Team focused exclusively on identifying areas for growth, implementing performance strategies, and elevating the overall standard of care across our network.
Through regular audits at all 140+ locations, we proactively monitor performance and address opportunities to strengthen patient care and operational efficiency.
Our Counseling Performance Program supports continuous professional development for our clinical staff, with the goal of improving therapeutic outcomes and delivering higher-quality care to every patient.
An in-depth audit of our intake documentation process has helped reduce appointment times and improve the overall admissions experience—ensuring patients receive timely access to the support they need.
Patient feedback is an essential part of our improvement process. Through ongoing surveys, we gather real-time insights that shape our programs, policies, and care approach.
Our Documentation Committee is focused on creating sustainable, system-wide improvements to clinical documentation—ensuring consistency, clarity, and accuracy across the board.
remained engaged with their treatment in the first 90 days (of 22,000+ patients surveyed).
of patients surveyed reported that they are now employed since starting treatment.
of patients surveyed indicated that they were satisfied with their treatment and would recommend Pinnacle to someone seeking treatment.
of patients report positive change as related to drug use.
of Opioid drug screens were favorable after 90 days of treatment.
of Opioid drug screens were favorable after a year of treatment.
of patients report positive change as related to risk of drug use.
of patients report positive change as related to depression.
of patients report positive change as related to anxiety.
Want to learn more about our associations and accreditations?
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