Staff is helpful and supportive. The counselors are compassionate and conduct themselves in a professional manner, but most importantly they truly are patient advocates. They've contacted facilities for info for me, kept an eye out for apartments for me, and written letters of reference in support of me etc.etc. In response to another review I cant say that i have ever experienced nor witnessed favoritism in any way. Staff is fair and tolerable, but discharge is always a possible outcome for anyone if policies are not followed.
As far as policies are concerned every patient is required to attend one hour of group and one hour of individual counseling, which is a requirement determined by the state not the clinic. Dosing hours can be an inconvenience especially if your work schedule demands early morning hours and even more so Saturday mornings. There is supposed to be a 30 minute window when the clinic first opens that is designated for people who are headed to work, but there are people who take advantage of this. It really hurts those like myself who have to be at work by 6am. So if your planning on becoming a patient that's something to keep in mind.
Despite the drawbacks, Methadone is a good option for anyone with a heroin addiction, especially if you haven't been successful with treatment. It will change your life for sure. Good luck to all